Who we are

Welcome to Zule Jewelry. By placing an order on our website or with our team, you agree to the following terms and policies. Please read them carefully.

Company Name: Zule Jewelry
Location: Cantonments, Accra – Ghana
Service Area: Serving customers in Ghana and worldwide

What We Collect

Name, email, phone number, and shipping address.

Payment details (processed securely via third-party providers).

Order history and communication records.

How We Use Your Information

To process and deliver your order.

To provide after-sales services (repairs, modifications, resizing).

To improve our customer experience and services.

To send updates or promotions (only with your consent).

Data Protection

Your information is stored securely.

We only share your data with:

Payment processors.

Delivery partners.

Authorities when required by law.

We never sell or trade your personal information.

Your Rights

You may request access, correction, or deletion of your personal data at any time.

You can unsubscribe from promotional emails at any time.

Refund & Return Policy (Quick Guide)

✅ Full Refund: If production has not started.

⚠️ Partial Refund: If cancelled after production has begun (case by case).

🔄 Exchange: Allowed within 7 days if agreed before purchase.

🛠️ Repairs/Resizing: Offered at an additional cost.

❌ No Refunds: After production and delivery, except at Zule Jewelry’s discretion.

Force Majeure

We are not responsible for delays or failures caused by events outside our control (e.g., natural disasters, pandemics, strikes, supply chain disruptions, or government regulations).

✨ At Zule Jewelry, we are committed to providing high-quality handmade jewelry with honesty, transparency, and respect for our customers worldwide.

Delivery & Ownership

Ownership of jewelry passes to the customer only after full payment is made.

Local deliveries within Accra can be arranged. International orders are shipped via trusted courier partners.

Customers are responsible for customs duties, import taxes, and any restrictions in their country.

We are not responsible for courier delays or customs clearance issues.